Barcode scanner not scanning
Checks for handheld or counter barcode scanners.
Reviewed 06 Nov 2026
Try these steps
- 1 Check the scanner cable is plugged in, or for wireless scanners that the battery is charged and the base station has power.
- 2 Make sure the POS screen is ready for scanning (the cursor is in the item field).
- 3 Clean the scanner window gently with a soft dry cloth and try a different, undamaged barcode.
- 4 Unplug the scanner, wait 10 seconds and plug it back in, then try again.
- 5 Do not scan the configuration barcodes in the scanner manual unless support asks you to — they can change its settings.
Before you start
Work through the steps in order and stop as soon as the problem is fixed. Never share passwords or verification codes with anyone.
When to contact support
If the scanner beeps but nothing appears on screen, or does not power on, open a ticket with the scanner model.
Still not working?
Never share passwords or codes with anyone. Our team can take it from here.