Help center
Guides and fixes for everyday IT problems.
Step-by-step articles reviewed by our engineers. Can’t find it? Try the AI assistant or open a support request.
15 articles
Barcode scanners
Barcode scanner not scanning
Checks for handheld or counter barcode scanners.
Application connectivity
Business application cannot connect to its server
What to check when an application shows "cannot connect", "server unavailable" or time-outs.
Cash drawers
Cash drawer does not open
Checks when the cash drawer stays closed after a sale.
Email & Microsoft 365
Email not sending or receiving
Checks for Outlook when messages are stuck in the Outbox or new mail does not arrive.
Software installation
Installing or updating software
How to get software you need and what to do when an installation fails.
Email & Microsoft 365
Microsoft 365 keeps asking to sign in or apps will not open
What to do when Outlook, Teams or Word repeatedly ask you to sign in or show licence messages.
Hardware (PC, laptop, peripherals)
Mouse, keyboard, monitor or laptop hardware not working
Basic checks for peripherals and computer hardware.
Internet & Wi-Fi
No internet or Wi-Fi keeps dropping
Basic checks when a computer cannot reach the internet or the Wi-Fi connection is unstable.
POS systems
POS terminal frozen or cannot process sales
First steps when a point-of-sale terminal stops responding or cannot complete sales.
Printers & scanners
Printer not printing or jobs stuck in the queue
What to check when documents do not come out of an office printer.
Receipt printers
Receipt printer not printing
Checks for thermal receipt printers connected to a POS terminal.
Network drives & file sharing
Shared network drive missing or "network path not found"
What to check when a mapped drive such as S: is missing or cannot be opened.
VPN & remote access
VPN will not connect or keeps disconnecting
Checks for working remotely when the company VPN does not connect.
Browser problems
Website not loading or browser behaving strangely
Steps for pages that do not load, look broken or keep logging you out.
Windows / PC issues
Windows is slow, freezes or an app stops responding
Safe first steps for a slow or unresponsive Windows computer.