CogNivus Solutions (“we”, “us”) operates this website and customer portal. This policy explains what personal data we collect, why, and how you can exercise your rights. We process personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where it applies.
What we collect
- Contact details you give us: name, work email, mobile and alternative numbers, job title or department, preferred contact method and time.
- Company details: company name, contact email and phone, address, country and city, industry, size, and optionally website, VAT/TRN, trade licence and a description of your IT environment.
- Request details: descriptions, error messages, device information and any files you attach.
- Account and security data: sign-in times, IP address, browser type and a record of security-relevant actions.
Why we use it
- To respond to support requests, inquiries and quotation requests, and to deliver the services you engage us for.
- To operate your portal account, keep it secure and prevent abuse.
- To keep records required for accounting, contracts and legal obligations.
AI-assisted troubleshooting
When the AI assistant is available, the text you type may be processed by our AI service provider to generate troubleshooting steps. We remove contact details and similar identifiers before sending, never ask for passwords, and keep conversation records only as long as needed to support you.
Sharing
We do not sell personal data. We share it only with service providers that help us run the service (for example hosting, email delivery and, where used, AI processing), with suppliers when needed to fulfil your order, or when required by law.
Retention and security
We keep data only as long as necessary for the purposes above or as required by law. Files are stored privately and accessed only by authorised staff and by you. Access to our systems is restricted, logged and protected by encryption in transit.
Your rights
You may ask to access, correct or delete your personal data, or object to certain processing. Contact sales@cognivussolutions.ae; we may need to verify your identity first.