These terms apply to your use of the CogNivus Solutions website and customer portal. Separate written agreements (such as quotations you accept, service contracts or annual maintenance contracts) govern the services we deliver to you and prevail if they conflict with these terms.
Accounts
- Keep your password private and enable two-factor authentication where possible. You are responsible for activity on your account.
- Company owners and managers are responsible for who they invite and which permissions they grant.
- We may suspend accounts that are misused or put the service or other customers at risk.
Requests and quotations
- Submitting a request or receiving a reference number does not by itself create a contract or guarantee a response time, unless agreed in a service contract.
- Quotations are valid until the stated expiry date and become binding only when accepted through the portal or in writing.
Troubleshooting guidance
Self-help and AI-assisted guidance is provided to help with common issues. Follow steps only if you are comfortable doing so, back up important data first, and contact a technician if unsure. Never share passwords or one-time codes with anyone, including us.
Acceptable use
Do not upload malicious files, attempt to access other customers’ data, interfere with the service, or submit unlawful content.
Liability
To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or portal. Nothing in these terms limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi.