Website not loading or browser behaving strangely
Steps for pages that do not load, look broken or keep logging you out.
Reviewed 06 Nov 2026
Try these steps
- 1 Reload the page with Ctrl + F5.
- 2 Try the same site in a private/InPrivate window (Ctrl + Shift + N in Chrome/Edge). If it works there, the problem is stored site data or an extension.
- 3 Clear the browser cache and cookies for the last day: Ctrl + Shift + Delete → choose "Last 24 hours" → Clear.
- 4 Turn off browser extensions one at a time (Menu → Extensions) and try again.
- 5 Try a different browser (Edge or Chrome). If the site fails everywhere, it may be down or blocked.
- 6 Make sure the browser is up to date: Menu → Help → About.
Before you start
Work through the steps in order and stop as soon as the problem is fixed. Never share passwords or verification codes with anyone.
When to contact support
If a work website fails in every browser, open a ticket with the website address and a screenshot of the error.
Still not working?
Never share passwords or codes with anyone. Our team can take it from here.