Printer not printing or jobs stuck in the queue
What to check when documents do not come out of an office printer.
Reviewed 06 Nov 2026
Try these steps
- 1 Check the printer's display for messages such as paper jam, out of paper, low toner or an open door, and fix what it shows.
- 2 Turn the printer off with its power button, wait 30 seconds and turn it on again. Wait until it is fully ready before printing.
- 3 On your computer open Settings → Bluetooth & devices → Printers & scanners → select the printer → Open print queue. Cancel any stuck jobs, then print again.
- 4 Check you are printing to the correct printer — the printer name in the print dialog must match the printer you are standing at.
- 5 If the printer is shared over the network, ask a colleague to print a test page. If nobody can print, the printer itself needs attention.
- 6 Restart your computer and try printing a simple test page again.
Before you start
Work through the steps in order and stop as soon as the problem is fixed. Never share passwords or verification codes with anyone.
When to contact support
If the printer shows an error code, or nobody can print, open a ticket with the printer model and the exact message on its display.
Still not working?
Never share passwords or codes with anyone. Our team can take it from here.