Receipt printer not printing
Checks for thermal receipt printers connected to a POS terminal.
Reviewed 06 Nov 2026
Try these steps
- 1 Open the cover and check the paper roll: it must not be empty, and the shiny (thermal) side must face the print head. Close the cover firmly.
- 2 Check the printer's power light and any error light. Turn the printer off and on.
- 3 Check the USB or network cable between the printer and the terminal is firmly connected.
- 4 Print a self-test page: with the printer off, hold the FEED button while switching it on (on most Epson models). If the test page prints, the printer works and the connection or POS settings need attention.
- 5 Restart the POS terminal after the printer is ready.
Before you start
Work through the steps in order and stop as soon as the problem is fixed. Never share passwords or verification codes with anyone.
When to contact support
If the self-test page does not print, or prints but sales receipts do not, open a ticket with the printer model.
Still not working?
Never share passwords or codes with anyone. Our team can take it from here.