Installing or updating software
How to get software you need and what to do when an installation fails.
Reviewed 06 Nov 2026
Try these steps
- 1 Check whether the software is available in your company's software portal (for example Company Portal or Microsoft Store for Business) and install it from there.
- 2 If an installation fails, restart the computer and try once more.
- 3 Make sure you have enough free disk space (File Explorer → This PC).
- 4 Do not download installers from unknown websites, and do not try to bypass "administrator required" messages.
- 5 Note the exact name and version of the software and the exact error message.
Before you start
Work through the steps in order and stop as soon as the problem is fixed. Never share passwords or verification codes with anyone.
When to contact support
If the software is not in the portal or needs administrator rights, open a ticket with the software name, version and business reason.
Still not working?
Never share passwords or codes with anyone. Our team can take it from here.